PRIVACY POLICY

According to the data protection act of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, and national legislation implementing in further detail the provisions of this privacy statement we inform you that

TRASLADOS CANARIAS, trademark of VIAJES INSULAR, S.A., with Tax Identification Code No. A-35004670, and with address in Calle Pintor Juan Guillermo nº10, Local 1 in Las Palmas de Gran Canaria city, PC 35011, (Spain) acts as the “data controller” or the “data processor” according to current legislation.

For the exercise of the rights that will be detailed later in this document, Viajes Insular S.A. provides the interested party the following e-mail address: privacidad@trasladoscanarias.es

  1. DEFINITIONS

PERSONAL DATA

Personal data refers to the collection of information about an identified or identifiable natural person (the data subject); an identifiable natural person is a person whose identity can be verified, directly or indirectly, in particular, by means of an identifier, as an example, a name, identification number, address, telephone number or e-mail address.

DATA CONTROLLER

Natural or legal person who, either alone or jointly or in common with other persons, determines the purposes for which and the manner in which any personal data are, or are to be processed.

DATA PROCESSOR

Any natural or legal person who processes personal data on behalf of the data controller.

 

  1. DATA COLLECTION, PURPOSE OF DATA PROCESSING AND DATA RETENTION

Viajes Insular S.A. will collect the personal data of the interested party while the latter requests the provision of a service to Viajes Insular, directly from the interested party or through a “data processor”.

The personal data that Viajes Insular needs to provide the service are: Name and Surname, date of birth, Tax ID (or VAT) number, address and postal code, telephone number and e-mail address.

In addition, there is another data that are necessary for the provision of each of the services requested. Among them are transport timetables, dates of stay, preferences and liking for certain services: location in the means of transport, meals, type of accommodation, etc.

Viajes Insular, S.A. will use all this data only to provide the service requested by the data subject, as well as to bill for these services. All these services will be stored in the files of Viajes Insular during the time that the interested party appears as an active client of Viajes Insular and at least for the period that we are legally obliged to keep this data in accordance with current legislation.

For any other purpose other than the one described above, Viajes Insular will request the prior explicit and unequivocal authorisation of the data subject, indicating the purpose of the request.

In the event that the data subject has authorised the use of them for different purposes, such as sending advertising, the data will remain in the files of Viajes Insular until the data subject request cancellation through the link that we will make available in each message.

If the data is for a minor (under 14 years of age), Viajes Insular will understand that the data provided are authorised by their parents or guardians as long as they travel with the minor. In the event that the minor travels alone, they must justify by the appropriate means that those who give consent for the processing of the data are the holder of parental authority or guardianship over the child.

Viajes Insular may also collect data by other means such as the various websites Viajes Insular have. In any case, the purpose of the processing will be the one described in this section.

 

  1. THIRD PARTIES WITH ACCESS TO YOUR DATA

Viajes Insular S.A. will only transfer the data of the interested party to those third parties who need the data to be able to provide the services ordered by the interested party and only for that hired service. Therefore, any information that is not necessary for the provision of a specific service will not be transferred to that specific third party in any case.

Third parties who require this data include transport companies, accommodation companies, car rental and complementary services companies, as well as other companies that mediate between the service provider (supplier) and Viajes Insular. In the case of the companies that mediate between the service supplier and Viajes Insular, these are only authorized by Viajes Insular to use the data only and exclusively for the purposes described above, and under no circumstances may they use them for any other purpose. However, Viajes Insular cannot guarantee that the data provided to the service providers (suppliers) will not be used for any other purpose than that intended if the data subject (interested party) subsequently and directly authorizes the latter to use them for other purposes.

The data subject authorizes Viajes Insular S.A. to transfer this data to third parties with each service order or orders requested to Viajes Insular S.A. in order to achieve this aim.

 

  1. DATA PROTECTION

Viajes Insular has taken all reasonable measures and precautions to ensure that your data cannot be reached or be used under any circumstances by persons who have not been authorized by the data subject. These same measures are required of third parties who handle this data on our behalf.

In the event that we detect a data leak, Viajes Insular will act immediately in accordance with existing regulations and will immediately inform the Data Protection Agency within 72 hours, as well as the data subject in the shortest possible time.

 

  1. DATA SUBJECT’S RIGHTS

The data subject has the following rights:

RIGHT OF INFORMATION AND ACCESS: The data subject has the right to obtain from us clear, transparent and understandable information about the personal data we hold about him/her, the purposes of the processing of his/her data, the data of the person responsible for the data: Viajes Insular, S.A., with address at Calle Pintor Juan Guillermo nº 10, Local 1 and PC 35011 in Las Palmas de Gran Canaria city; as well as the contact details: privacidad@trasladoscanarias.es.

The data subject has the right to access this information as soon as him/her request it from us, once him/her has provided proof that they are the data subject, although in the event of repeated requests we may charge him/her a fee for administrative costs.

RIGHT OF RECTIFICATION: The data subject shall have the right to obtain without undue delay from the data controller the rectification of inaccurate personal data concerning him/her.

RIGHT TO BE FORGOTTEN: In certain cases, the data subject may exercise him/her right to have him/her personal data erased or deleted. However, this right will not apply if there are legal obligations in this case that oblige Viajes Insular to retain the data for a certain period of time.

RIGHT TO RESTRICT THE PROCESSING: The data subject shall have the right to obtain from the data controller the limitation of the     data processing when any of the following conditions are met:

  1. That the interested party refutes the accuracy of the personal data, during the period of time that allows the data controller to verify the accuracy of them.
  2. That the data processing is unlawful and the data subject objects to the deletion of the personal data and instead requests the limitation of their use.
  3. That the data controller no longer needs the personal data for the purposes of processing, but the data subject needs them for the formulation, exercise or defence of claims.
  4. That the data subject has opposed processing pursuant to Article 21(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, while it is being verified whether the data controller’s legitimate reasons prevail over those of the data subject.

If you wish to exercise this right, please contact us by any of the means indicated above.

RIGHT TO DATA PORTABILITY: The data subject has the right to request that the data controller transfer the personal data collected from him/her in a structured, commonly used and machine-readable format to another data controller.

RIGHT TO OBJECT: The data subject has the right to object to the processing of his/her data at any time, for reasons related to his/her particular situation and in accordance with the provisions of Article 6 of the Regulation. However, the controller may object to this right if they can establish compelling legitimate reasons which prevail over the interests, rights and liberties of the data subject.


Why Traslados Canarias?

Since 1961

In all these years, our Company has proved its ability to adapt to frequent economic ups and downs and its impact on tourism, as well as to new technologies, that have drastically changed Marketing and Sales.

We are on all the islands

Although we keep 14 branches open, and we are still the only Agency with own offices on each of the Canary Islands, it's been a long time since we are on Internet